Question 1

Monthly Cleaning

Accepted Answer

Tenants are responsible for scheduling a thorough cleaning of the property once a month. This helps maintain hygiene and ensures the property stays in excellent condition.

Question 2

Routine Inspections

Accepted Answer

Our property manager will conduct inspections every three weeks. These inspections are crucial for ensuring the property is well-maintained and for addressing any potential issues early.

Question 3

Initial Supplies

Accepted Answer

Your rental includes essential amenities such as hand soap, trash bags, and other basic supplies. Please remember that these items are provided only once at the beginning of your stay. Future guests will need to purchase their own supplies.

Question 4

Trash Disposal

Accepted Answer

Please refer to the map on the Guest Info page for the designated trash can locations in the neighborhood. To maintain cleanliness, we ask that you use these assigned areas for trash disposal.

Question 5

Water Supply

Accepted Answer

Upon your arrival, a deposit for water service will be required. This deposit covers the replacement of water containers during your stay. This policy is in place to prevent issues related to the return of damaged or mismatched containers. If you need additional water bottles, please reach out to the property manager to arrange for delivery or pickup.

Question 6

Gardener Access

Accepted Answer

Our gardening team will visit regularly for maintenance. Please ensure that access to the property is available for them during these scheduled visits.

Question 7

Maintenance Reporting

Accepted Answer

If you notice anything unusual or in need of repair during your stay, please contact us immediately. This includes any issues related to maintenance, cleanliness, or any other concerns. Prompt reporting allows us to address problems quickly and ensures your comfort.
For instance, if you encounter a leak, experience power outages, or see anything that seems out of place, please inform us right away. The sooner we know about these issues, the faster we can resolve them. Thank you for helping us keep your stay enjoyable!

Long-Term Rental Rules

Long-Term Rental Guidelines